Orders are shipped from WA (Western Australia) and we strive to dispatch all orders placed before 6PM AEST on the same business day. Most orders are transported via Australia Post's Road Service where transit times are between 2-8 business days. Australia Post's Road Service also allows parcel tracking and so you will be provided with your order tracking number once your order has been shipped.
Express shipping is available for all products that aren't considered Dangerous Goods. The additional fee for Express shipping starts at $7.50 (incl. GST) for orders of 1.5KG or less. The Express shipping charge scales linearly up to a maximum order size of 22KG. Please see checkout for an instant Express shipping quote.
We offer 'free' shipping on all orders because the standard shipping and handling cost is included in the sale price, hence why there is no additional postage and handling fee at checkout. We can ship to any Australian address including rural locations, PO Boxes and Parcel Lockers.
Currently, we only ship to addresses within Australia as with most products, it is not possible to economically ship internationally.
Returns Policy
You may return any new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).
You should expect to receive your refund within one week of the return package being delivered to us, however, in most cases you will receive a refund sooner. This time period includes the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 5 business days). Please note, this time period does not include the transit time for us to receive your return which can take 2-8 business days.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We'll generally get back to you within an hour on business days, to guide you through the process.